My 14 year old daughter was blue lighted into resus a few weeks ago. We staying in A&E for a few hours but were lucky enough to go home. I work for the NHS so this is always a tricky situation. Staff Nurse Alan and Clinical Fellow Robert were outstanding, as was Nicky on reception. A member of facilities staff whose name I sadly did not catch went out of his way to get me a cup of water despite being very busy, small acts of kindness mean so much when you are at your most vulnerable.
The department was hot and busy and communication was not what I would have wanted but the dept was full to bursting so everyone was doing their best.
I was shown compassion, empathy and respect and my daughter was cared for to a high standard......Thank you all
"14 year old daughter admitted to ERI, drunk and hypothermic"
About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Royal Infirmary of Edinburgh at Little France Accident & Emergency EH16 4SA
Posted by luckymum (as ),
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