"Good experience at Ashley House"

About: Ashley House

(as a service user),

My experience at Ashley House has always been very good. The staff are always polite and seem pleased to see you and every key worker I've been with has been very helpful, all except one, every time I had a session with this keyworker it used to make me feel worthless stupid and uninspired. Thank goodness they are no longer there.

At the other end of the spectrum, my key worker now, I couldn't ask for a better, more understanding, compassionate key worker who is without doubt the best key worker I've had by far, and I have had some very goods ones, so it just goes to show how good my keyworker really is. A top person all around, couldn't be happier.

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Response from David Holmes, Team Manager, Family Service & Open Access

thank you very much for this really positive feedback.

it is heartening to hear that you are receiving an excellent service.

it is unfortunate that you have had a bad experience in the past. can i take this opportunity to re assure you that the management team expect a service of the highest standard from all staff. In instances where service users feel that it does not happen then the management team would be interested in hearing from you with a view to improving service delivery.

service users can contact any member of the management team by asking at reception

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