"Worried that staff may get fed up listening to depressed service users"

About: Nottinghamshire Healthcare NHS Foundation Trust / Mental Health Services for Older People – Inpatient

(as a volunteer/advocate),

I spoke to a lady in Queens Medical Centre ward B50. She said that it was a nice ward, nice people. However service user depression makes her feel that staff might get fed up listening to her but she has been able to say this to staff.

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

I’m pleased you spoke out about your concerns, I can understand it is hard to vocalise what are all too common worries especially for patients suffering with depression and anxieties.

If I could attempt to reassure you that we do strive to listen. I will highlight this issue with the trained staff in particular as we are working toward a slightly more formal system of keyworking where staff diary appointments with their patients on a weekly/biweekly basis. It emphasises to me the importance of giving an allocated slot of time and as far as possible in the cut and thrust of a working ward, stick with it.

The consultant is also revisiting her arrangements for seeing patients every week and making sure she allocates a timed slot and puts up a list for all her sessions with the patients.

Thank you for sharing your concerns,

Helen Forrester

Ward Manager B50 QMC