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Unacceptable length of time for anyone to...

Story from nhs.uk

"Unacceptable length of time for anyone to..."

About: Doncaster Royal Infirmary / Ophthalmology

Trying to contact the department for an emergency eye appointment first phone call was 38 minutes and then it was disconnected second phone call is now 40 minutes and I've been first in the queue for 15 of those minutes and still not been able to speak to anyone not acceptable

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Responses

Response from Doncaster Royal Infirmary 6 years ago
Doncaster Royal Infirmary

Submitted on 26/04/2018 at 07:58
Published on nhs.uk at 10:06

Thank you for taking the time to provide feedback on the service you received. Please accept my apologies, this is not the level of service we expect our patients to receive. If you still need to speak to the department please contact the Patient Experience Team on Freephone 0800 028 8059 and they will assist you.

Once again apologies for the inconvenience.

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