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Care Opinion

Mixed experience.

Story from nhs.uk

"Mixed experience."

About: Soho Walk in Centre

Was seen within the hour of my arrival and the nurse I was assigned to was absolutely lovely, really keen to help, and cheerful. On the other hand, receptionist I spoke to was rude and reluctant to help. As it was my first time at a walk in centre I was a little bit unsure and the woman behind the desk was very unpleasant and gave the impression she wasn't interested in helping me.

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Responses

Response from Soho Walk in Centre 6 years ago
Soho Walk in Centre

Submitted on 24/04/2018 at 21:45
Published on nhs.uk on 27/04/2018 at 03:42

Thank you for your positive feedback about the nurse who saw when you visited our service at Soho Walk in Centre.

However, we were very sorry to hear that you had a negative experience with the receptionist. Please accept our apologies for the inconvenience and upset caused.

So that we can look into the matter further please contact our PALS (Patient Advice & Liaison Service) team on 0800 368 0412 or clchpals@nhs.net so we can get some more details from you.

Kind Regards

Patient Experience Team

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