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"Children’s A+E"

About: William Harvey Hospital (Ashford) / Accident and emergency

I am absolutely disgusted with the treatment we received at children’s A+E.

After being sent there from the doctor at out of hours surgery we waited and waited when I asked where or who to give the form back to I was told extremely rudely to WAIT as she’s been working all day and needs some energy as my son hasn’t t eaten since breakfast it was then 9.30Pm I told them I was going to get him food while I bqas there I had the same rude nurse ring me demanding me not com e back to see the doctor waiting when I bids do this I got back to be told to book back in again and start all over absolutely rubbish hospital!! Nnn

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Responses

Response from William Harvey Hospital (Ashford) 5 years ago
William Harvey Hospital (Ashford)
Submitted on 25/06/2018 at 17:00
Published on nhs.uk at 18:06


I am sorry to hear about the service you received.

We would like to look into this further.

Could you please contact the PALS team.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

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