"Do I have a choice of which consultant to see at Queen's Hospital?"

About: Queen's Hospital, Burton Upon Trent

(as the patient),

I suffer with an overactive thyroid and have been seeing the same consultant for a while now at Queen's hospital Burton. I am needed to come here every six weeks to get my blood test results.

I travel all the way to these appointments and feel that my GP could give me this, or I could even phone for them. I do not see the benefit of visiting the consultant as at each visit they do not discuss anything with me other than the blood test result, and the most annoying thing is that they don't even make eye contact with me. I do not feel that I have the choice to see anybody else, am I entitled to ask for a change of consultant as I don't see the benefit of coming here? Or is my GP able to monitor me and give me my blood test results and adjust my medication in needed?

Also I have been on the waiting list for carpal tunnel surgery for nine weeks now and not heard anything yet. In total this has been over three months from the original report from my GP to Queen's Hospital.

I once was refereed for an eye scan and asked at my next six weekly appointment for the results only to be told they would not know as it was a separate department yet they manage to get my blood test results here from my doctors surgery? I am having to repeatedly ask at outpatients for results of other tests, would it not make sense to keep one file with all my results in that any doctor I am with could access?

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Response from Burton Hospitals NHS Foundation Trust

We are very sorry to learn of your dissatisfaction with the care provided and would like to provide you with a full answer to the issues raised. However, Due to the complexity of your complaint we would suggest getting in touch with our Patient Advice and Liaison Service (PALS) to further discuss your comments.

If you would like to contact someone to discuss this further please contact PALS on 01283 511511 ext 5284 (voicemail for out of hours calls) or email: pals@burtonh-tr.wmids.nhs.uk when we would be happy to look further into the comments being made.

Burton Hospitals NHS Foundation Trust

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