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Very inefficient admin staff in outpatient...

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"Very inefficient admin staff in outpatient..."

About: St Mary's Hospital (HQ) / Maternity care

Being 36 weeks pregnant I had to wait for my scan appointment for nearly 2 hours due to miscommunications and general lack of care from the admin staff. Very disappointing.

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Response from St Mary's Hospital (HQ) 6 years ago
St Mary's Hospital (HQ)

Submitted on 20/04/2018 at 15:09
Published on nhs.uk at 16:06

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at St Mary's Hospital.

We would really like to speak to you and be able to look into this further.

In the meantime I have forwarded your posting to the service managers for the maternity service.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email Agnieszka.Zadanska@imperial.nhs.uk

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