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Care Opinion

First class

Posted By waterbx65

"First class"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Stroke Care Scottish Ambulance Service / Emergency Ambulance

(as a staff member posting for a patient/service user),

I came in on a Saturday night, I used the following services: ambulance, cau, 3e, I can not fault the service - first class.

Seen doctors regularly medication has worked wonders, the nurses have been first class cannot fault. food exceptional.

Physio and ot's have been first class too.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/04/2018 at 14:43
Published on Care Opinion at 15:14

picture of Eunice Goodwin

Dear waterbx65,

Thank you so much for taking time to share this on Care Opinion, it is delightful to hear. I will pass this to the teams you mentioned and I am sure you will make their day. As we are all so different, the food topic can be a 'hot potato' but I know the catering team will value you feedback

I hope you are well on the way to recovery,

best wishes,

Eunice

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Response from Christine Somerville, Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit, NHS Ayrshire and Arran 6 years ago
Christine Somerville
Senior Charge Nurse, Ward 3E/F - Acute Stroke Unit,
NHS Ayrshire and Arran

Submitted on 24/04/2018 at 12:33
Published on Care Opinion at 13:53

Dear waterbx65,

Thanks very much for the lovely feedback. Being admitted with possible stroke is a worrying time and it takes the skills of many people to help you get the best possible recovery. We are fortunate to be supported by excellent ambulance service, CAU as well as a wide range of departments and disciplines.

The staff will be delighted to read your feedback and I will ensure this is shared. It is great to hear you found the care by all to be 'first class'. This is absolutely what you deserve to receive.

I hope you are now recovering well.


Best wishes,

Christine

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 30/04/2018 at 06:47
Published on Care Opinion at 13:10

picture of Alan Martin

Dear waterbx65,


Thank you for taking the time to share your lovely feedback. I hope you are still recovering well. I am glad to read that you have such a good opinion on our service and those other which you experienced in the wider NHS Scotland.

If you would like I can share your kind words with the crew that attended you. You can contact me at scotamb.feedback@nhs.net by email. I will need the date time and address we attended as well as your name in order for me to track down which resource was sent.

Than you again for your feedback and I wish you all the best.

Kind Regards

Alan Martin

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