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"Excellent, prompt, efficient care received in A&E"

About: County Hospital / Accident and emergency

Attended A&E at County Hospital recently.

Booked in with receptionist and taken through to triage nurse within 10 minutes. Triaged and then taken straight to cubicles.

Introduced to assigned nurse. Initial investigations carried out promptly including ECG and bloods. CT scan done a few hours later.

We were kept informed of progress throughout visit.

Doctor very thorough with examination.

All staff we came into contact with are a credit to their profession and to the hospital; nurses, doctor, radiology staff, porters and HCAs.

Cleanliness of areas we visited was A*.

Housekeeping assistant worked very hard and efficiently.

Just a pity Stafford no longer has this excellent service 24/7.

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Responses

Response from County Hospital 6 years ago
County Hospital
Submitted on 20/04/2018 at 09:10
Published on nhs.uk at 10:05


I am very grateful to you for taking the time to comment on your experience of County A&E Department. I will forward your kind words to the team in the department. Feedback such as yours is very much appreciated by our staff.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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