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"a very pleasant experience where I felt that..."

About: Colchester General Hospital

What I liked

I attended the Rheumatology outpatients dept following referral by my GP. I was welcomed into the department and orientated to to the lay out. As I was early I was offered a cup of tea or coffee! I was seen promptly by the consultant who listened to me and I felt involved in the plan of action. The only criticism I have is the "next available appt" is not until Feb 2012. Rather a long whilr to wait.

Thanks all staff for making this initial meeting into pastures new pleasant. For once I felt I did matter. See you next year!

What could be improved

follow up appt could be sooner

Story from nhs.uk

Responses

Response from Colchester General Hospital

Thank you for such wonderful comments, I will ensure they are shared with the team involved.

Many kind regards

Tammy Diles Head of Patient Experience 07785588620

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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