This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Answering Machine

Posted By Nightinggale

"Answering Machine"

About: Outpatients Centre / Orthotics Department

(as a service user),

I have tried calling the orthotics department to alter my daughters appointment 6 times and only get an answer phone which tell me the phone lines is meant to be manned at this time. I have left messages and no one has returned my call. If the appointment line is supposed to be manned from 9am till 4. 30pm Monday to Wednesday why is the answer machine on? I need to speak to a person.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley

Submitted on 20/04/2018 at 16:14
Published on Care Opinion at 19:06

picture of Pauline Donnelly

Dear Nightinggale

Many thanks for taking the time to get in touch. I am really sorry to hear of the difficulties that you have been having trying to contact Orthotics Department. Would it be possible for you to get in touch with me on 01324 566660, or you can email me p.marland@nhs.net so that I can see what I can do to help.

I look forward to hearing from you.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k