"First class care and attention"

About: North Devon District Hospital

(as the patient),

I have recently had scans at the hospital for prostate cancer. Last week I had a call from the hospital to say they had been reviewing the results of my latest CT scan and needed to see me urgently. This call was well into the evening, they sent an ambulance to collect me and take me in.

By 1:30 in the morning I was in the hospital having an ECG and blood tests, the consultant then came to see me and explained that when looking at the scan taken to check the position of the prostate cancer they had found evidence of blood clots which would need urgent treatment. They completed their tests, revised the medication I should be taking and then discharged me.

The care and attention I have received is first class, I have no complaints about this at all, it has always been first rate.

If I do have a small observation it is that, on discharge I was left stranded at the hospital. There was no hospital transport to get me back home, consequently it was a few hours before I could be collected by my family and taken home again.

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Patient

Thank you for sharing your recent visit to the North Devon District Hospital (NDDH) with us and for your feedback.

I am sorry to read that you received a call late in the evening and an ambulance had to bring you to hospital at 01:30. This must have been an extremely anxious and uncertain time for you. I am pleased that you were seen by your consultant and received the urgent treatment which you required. It is reassuring to know that hospital services are available to patients both day and night.

Unfortunately, you were discharged during the night and there was no hospital patient transport to take your home, for which I can only apologise.

I have forwarded on your thoughtful comments to the Service Manager where they will be gratefully received and shared with staff.

Kind regards

Jayne

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