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"ANSTY WARD"

About: Princess Royal Hospital (Haywards Heath)

THANK YOU ANSTY AWARD..

After having my date for admission into hospital cancelled four times. I was really stressed as to whether I would ever get into hospital to have my procedure carried out.

As I am self employed having admission dates continually cancelled has played havoc with my income .I had to cancel work in and around the admission dates initially given which caused me additional stress.

Once admitted onto ANSTY WARD. I was treated with upmost respect, care and understanding with everyone trying to put me at my ease. All the staff that I came into contact with i.e. Nurses ,Anaesthetist,consultants were excellent. The nurse that was assigned to a look after me on this ward couldn't have done more if she had tried. Having had many health issues in my life and having to attend different hospitals. It's refreshing to find staff on a Ward who are compassionate ,understanding and treat you as a person and not as a dummy in a bed. The staff were so busy and were working flat out and still had time to be pleasant with everyone. ......It makes such a difference. It really does need to be said that staff In other hospitals that I have had to attended and been admitted into could take a few lessons from the staff on ANSTY Ward .....Thank you all once again for all the care, kindness, understanding and compassion shown to me during my brief stay. I really appreciated it..

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Responses

Response from Princess Royal Hospital 7 years ago
Princess Royal Hospital
Submitted on 18/04/2018 at 19:31
Published on nhs.uk at 20:06


Dear Pam

Thank you so much for taking the time to contact us following your recent stay on Ansty Ward.

I will ensure this is shared with the staff, who I know who will be most grateful.

We never underestimate how important it is for our patients to be treated with kindness and compassion alongside excellent care and it is so nice to have read your comments reflecting this.

I hope you are receiving well at home now.

With best wishes to you

Jane Carmody

Head of Patient Experience, PALS & Complaints

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