"What is going on at Stoke Mandeville?"

About: Stoke Mandeville Hospital / Accident and emergency Stoke Mandeville Hospital / Trauma and orthopaedics

(as a relative),

My 91 yr old mil was admitted to Stoke Mandeville A & E in mid-February with a suspected broken ankle. She had been in respite care.

After 24+ hrs she was admitted to Trauma 2 & stayed for approx 5werks before being sent to Chartridge at Amersham.

Last week l she was readmitted to Stoke A & E with a suspected pulmonary embolism.

After an overnight stay, without notifying Amersham she was sent back.

Amersham had been advised on the day she was admitted that she would not be returning!

Today I’ve just had a phone call from Stoke trying to arrange an OPD appt to check on her ankle because they didn’t have a forwarding address for her.

What the hell is going on?

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for your feedback.

I am so sorry to read that your mother and you have experienced such poor communication rgearding her care and treatment.

We would be very grateful if you could spare the time to help us understand more about the specfic circumstances of your mother's experience of our services, so that we may fully investigate what has occured.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

Best regards

PALS Team

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