"Good service, but bus fares expensive"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

I've been to Guernsey House twice over a few years and twice on a methadone programme. I see one doctor as a rule, and I find them very fair and get on well with them.

My only problem with coming here is the bus fares. I'm on a low income, and looking after my three girls, one of whom is 7 and a half months pregnant and receiving no benefits at all.

It would help if it was easier to get bus fares back as not everyone has the right I.D. to show . I've had my bus fares back once in the time I've been coming, and can't always afford £4.30 that it costs.

The waiting room is fine, with stuff for children if you have to bring them. The people on reception are nice and friendly. But as a busy mum, I would prefer to come every 8 weeks as before, not every month.

I've been clean of drugs for nearly 10 months with one relapse, and as soon as I'm off my methadone I'll be clean for good.

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Response from Office Manager, Primary Care Addiction Service, Sheffield, Guernsey House

Thanks for taking the time to post about your experiences of coming to Guernsey House.

It's good to hear that methadone treatment is working for you and that you aim to come off methadone altogether. It's also encouraging to hear your positive comments about our staff and waiting room.

As you are aware, we reimburse travel expenses to service users who receive certain benefits. To claim back travel costs our staff need to see proof of benefits and proof of journey each time you attend so that they don't pay out to service users who are not entitled to claim. Unfortunately we cannot pay out to any family members who come with you to your appointments.

Wishing you all the best with your recovery.

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