"Painful lump under my jaw"

I visited the walk in centre on a Saturday morning. I have a painful swelling under my jaw. I have type 1 diabetes. I was called in by a nurse, who neither smiled or introduced themselves. I described my symptoms, swelling under my jaw which is painful to touch, I told the nurse I did not have toothache. I also told the nurse that I'd had this before and it was a dental access but again that I didn't have toothache. The nurse stood in front of me and said 'did you get a card from the receptionist? ' the nurse then repeated 'did you read the card?' I told the nurse that I had got a card and the nurse then told me that it says on the card that they can't treat dental problems.

I repeated that I didn't have toothache, the nurse then said 'you've just told me that you've had dental abscesses before ' then described how they cannot prescribe antibiotics for dental infections and looked in my mouth and said my gum was red The nurse then did a couple of observations but not my blood glucose and told me i should ring111. At no point did the nurse, smile, introduce herself, use my given name, ask if i was ok, show even a glimmer of compassion. I was made to feel like I was completely wasting their time. While it's disappointing to have to go somewhere else for treatment, I was upset because of the way the nurse made me feel.

I feel the nurse who treated me should revisit the nmc code of practice particularly Prioritising people 1:1 'treat people with kindness, respect and compassion' We all have bad days and are busy at work but this is fundamental to being a good nurse.