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"Awful!"

About: Conquest Hospital / Accident and emergency

Admitted recently. Paramedics were brilliant then it went down hilll.

Staff seemed to lack interest in me and seemed bored by my situation. Was then left in severe pain for a substantial amount of time. While I appreciate that tests needed to be sent off, I do not find it easy to excuse somebody being completely abandoned and in pain with no one checking in on them and just walking by and looking.

The doctor administered medication and then was prepared to send me home. She was rude and dismissive. I tried to discuss concerns I had and she, making it very clear I was an inconvenience, said she would contact maternity. I was then transferred over to them and bearing in mind they felt it necessary to administer further medication and observe overnight monitoring, it became very clear that the A&E’s doctor’s decision to send me home would not have been appropriate. My recovery is a result of maternity services. Not A&E.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital
Submitted on 17/04/2018 at 15:38
Published on nhs.uk at 19:06


We're concerned to read your review about your recent experience with the A&E department at the Conquest Hospital, and we would like an opportunity to speak to you, so that we can apologise in person, and gather more important information that will enable us to look into what happened in more detail.

As a trust we are committed to delivering high quality care, however, what you describe is disappointing, and clearly not the standard we expect.

It you would like to do this, please contact our Patient Advice & Liaison Service on 01424 758090 or by email at: esh-tr.PALSH@nhs.net.

In the meantime, your full posting will be shared with the A&E Service Manager to review and act upon.

We sincerely hope to hear from you at your earliest convenience.

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