"This was a disappointing experience."
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Posted via nhs.uk
What I liked
The Doctors who attended to my mother were very professional , they ensured she was comfortable and well informed.
What could be improved
The communication in A & E was worrying - records of my mother's BP were lost (?) missing and information was not passed between staff attending to her care. Her cannula was removed before essential medication could be given resulting in delays and unnecessary discomfort for her. When she finally was taken to an assessment ward she was left in a soiled gown on a chair before my sister and I alerted a nurse and assisted her into bed. The standard of care was inconsistent .
I am sorry to say that I feel if my sister and I had not been with my mother she would have received substandard care and attention.