"An elderly lady of 102 with a serious rectal bleed."

About: Royal Devon & Exeter Hospital (Wonford) / Gastroenterology

(as a friend),

My friend is a lady of 102 who lives in a residential home.

In Dec last year she had a very serious episode of bleeding and was taken to the RD&E for treatment.

I was very sceptical as having had family and friends cared for on specific elderly care wards, I had found the care quite truthfully dreadful and lacking compassion.

This lady who i have known for 18 years was admitted to HDU, the treatment was ok. Then she was going to be transferred and she was sent to Okement.

What can i say? The care for the next 10 days was fit for a queen in every respect and the staff were absolutely superb and professional. The Consultant Dr Reuben Ayres was kind considerate and really helpful. Communication is difficult as my friend is totally deaf. He first wrote what he wanted to ask her down and then because she could not read it he typed it on the computer and printed it off so that she could read it clearly.. I felt that was just so thoughtful.

Everyone from Manager to ward orderly / cleaners were special and the ward was spotless.

To add to things the ward was being used as an isolation ward for Norwalk and it was contained successfully.. Good nursing deserving of real praise.

My friend is now nearly 103 in November and is home in the residential care placement and is walking and back to her former level of health and fitness.

Thank you for looking after her Okement staff.

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Response from NHS Devon

Dear Syd,

The Royal Devon and Exeter NHS Foundation Trust would like to thank you for the kind words you have posted about your friend’s care at this hospital. Feedback on our service is very important to us. We will ensure that your comments are passed on to Dr Reuben Ayres and the staff on Okement Ward. We are glad to hear that your friend is back to her former level of health and fitness.

Posted on behalf of the Royal Devon and Exeter NHS Foundation Trust.

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