"fantastic hospital - more than poor admin."
About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WL
Posted via nhs.uk
What I liked
very well designed hospital - clear, spacious - clean and nice to be in
What could be improved
very hard to get through on the phone - very disorganised - waiting hours for booked appointments - abbrubt staff
the staff and admin are what let this hospital down. very disorganised - you need to get some processes in place. staff on leave are not covered in my experience and so if one person is away nothing gets done.