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Unfair facilities

Story from nhs.uk

"Unfair facilities"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Ear, Nose and Throat

I stayed for 2 days/nights last month on an ENT ward. I had to share a bay and 1 toilet with 5 other people. I couldn't have a shower because I didn't bring a towel with me (was admitted as a result of an emergency and couldn't bring one) I saw that some patients got a room of their own. I don't know if they have ensuites too, but it seems unfair that they get a private room which is quieter than a bay, that has a radio on for many hours so you can't sleep during the day, machines bleeping and noises from people moving around all hours of the day and night.

Why do some people get a room to themselves and others don't? Unless they have a contagious disease and need to be isolated, I don't think it's fair. How are private rooms allocated?

The ward was busy, some staff were pleasant enough, but some had quite an abrupt manner. I was also denied adequate pain relief. If I was at home and could control my own medications I would have taken enough, but in hospital wasn't allowed.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 6 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Submitted on 16/04/2018 at 10:47
Published on nhs.uk at 14:06

Thank you for sharing details of your experience in our care.

We know from feedback from our patients that noise at night remains an area we need to do better, and there is a focus on wards across NUH to ensure we do all we can to keep noise it to a minimum. I am sorry that you found your sleep was disturbed when you were with us.

I will discuss with the ward team what more we may be able to do to reduce noise on this ward in response to your feedback. I am sorry also that you found the way we allocate beds to patients on our wards to be unfair and that you found the attitude of some of our staff to be abrupt.

We have a limited number of siderooms on most of our wards. Siderooms are allocated wherever possible to patients who most need of them (there are a number of reasons, including end of life care patients, as well as infection control). There are similarly reasons why some patients are not suitable for siderooms, for safety reasons, for instance (eg risk of falling), and this should be considered also.

Kind regards

Keith Knox

Matron, Head and Neck/EENT

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