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They are doing a fantastic job

Posted By emeraldward0101

"They are doing a fantastic job"

About: Rampton Hospital / National High Secure Healthcare Service for Women

(as the patient),

1. Do you use all your clinical team members? The consultant? Social worker, named nurse, psychologist? (GIVE DETAILS PLEASE)

2. Are you seen regularly by your clinical team member?

3. In which way has your clinical team helped your to recover?

4. In what areas would you like more help?

5. Do you have confidence in making a complaint and why?

6. Do you feel connected to the Hospitals main Patient council and why?

I see my clinical team regularly.  If I ask to see any of team, they come to see me, but usually they need a couple of days’ notice.  I see my named nurse every 2 or 3 days, when they are working here. I see my clinical team regularly. 

They have helped me by getting me the right medication that works for me.  I don’t come out of my room, but staff come and sit by my opened door to get me used to being round people again.  They are doing a fantastic job. I couldn’t ask for more.

Yes I’m confident in the complaints procedure. When I made a complaint, put my point across well and I was satisfied 

The patients council doesn’t interest or bother me.

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Responses

Response from Marie Smith, Deputy Matron, Rampton Management, Rampton Hospital 6 years ago
Marie Smith
Deputy Matron, Rampton Management,
Rampton Hospital

Submitted on 24/04/2018 at 14:45
Published on Care Opinion at 16:17

picture of Marie Smith

What brilliant feedback this is for Emerald Ward. I am pleased to see that you see your Named Nurse on a regular basis. I will make sure your feedback is passed on to the Nursing and Clinical Team on Emerald Ward.

It is clear that you are progressing well and hopefully this will continue for you and with the right support around you I am sure you will.

It is also great that you feel confident with using the complaints procedure and that you are able to vocalize your concerns effectively.

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Response from Annett Magore, Senior Nurse, Modern Matron, Equality, Diversity and Inclusion (Forensic Division), Nottinghamshire Healthcare NHS Trust 6 years ago
Annett Magore
Senior Nurse, Modern Matron, Equality, Diversity and Inclusion (Forensic Division),
Nottinghamshire Healthcare NHS Trust

Submitted on 25/04/2018 at 08:15
Published on Care Opinion at 12:18

thank you so much for the positive feedback.

In regard to the Patient’s Council, it is a forum whereby it is chaired by a patient and the agenda is co-produced by patients and the independent advocacy team. It is therefore where patients’ voices regarding their comments, compliments and concerns on service development and service delivery. if you are not interested in attending, you can submit your views to the Patient’s Council representative. Alternatively you can attend the ward community meeting and/or the Services Patient Involvement, Experience and Recovery (PIER) where you can participate in discussions and voice your views.

thank you

Annett

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