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"Out of hours service very hit and miss"

About: Southend Hospital / Accident and emergency

Having used this service before I was expecting good things. I had rung 111 having suddenly experienced new onset numbness to my leg. I had completely lost all feeling. I asked 111 to arrange the out of hours service which they refused to do and told me to go to A and E.

I arrived at A and E and explained that I was advised to come there but wanted to use the out of hours GP service. they triaged me after 30 mins and I was told to make my way round to the centre.

I managed to get there bearing in mind I still had no feeling in one leg. I got there at 8pm and they said I would need to wait. At 10.30 they told me they were closing and couldn't see me with no warning this was going to happen and I had to go back and queue at A and E. After another hour I was seen by a doctor who did a quick examination and declared he thought it was either nerve compression or multiple sclerosis and I should see my GP as soon as possible for an urgent scan. I was then left with no medication or help or advice other than hopefully it will resolve itself and if it doesn't then its not really life-threatening so you can manage.

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Responses

Response from Southend Hospital 6 years ago
Southend Hospital
Submitted on 20/04/2018 at 15:36
Published on nhs.uk at 16:06


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Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your time in A&E.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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