This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Very disappointed with staff

Story from nhs.uk

"Very disappointed with staff"

About: Eastbourne District General Hospital / Neurology

Very disappointed, arrived for an evening appointment with Neurology, letter said to go to outpatients reception which was closed, self check in was closed. Checked with A&E receptionist who didn’t know where neurology was, site manager didn’t know where they were, no answer from calls and spent nearly an hour trying to locate appointment and was very nearly late to appointment.

Staff information was shocking. No apology was offered by the team at neurology and not a single person aware that neurology even existed at DGH. Letters need to clearly state where to go for appointments out of hours

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eastbourne District General Hospital 6 years ago
Eastbourne District General Hospital

Submitted on 17/04/2018 at 14:46
Published on nhs.uk at 19:06

Dear Mark

We sincerely apologise for your recent experience, trying to locate where your evening neurology appointment was at Eastbourne DGH.

What you describe is not acceptable, and not the high standard of service we aim for.

We would like an opportunity to speak to you, so that we can apologise in person, and gather more details that will enable the Neurology Service Manager to look this matter.

If you would like to do this, please contact our Patient Advice & Liaison Service on 01323 435886.

In the meantime, please be assured that your full posting has been shared with the Service Manager to review and act upon.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k