"Failure to notify me of cancellation."

About: City Health Care Partnership CIC

(as the patient),

I travelled all the way from Barton-upon-Humber to Morrill Street CDS, Hull for an appointment that was booked for me by Highlands Health Centre, Lothian Way, Bransholme for me to have a tooth removed by Inhalation sedation only to be told when I arrived that my appointment was cancelled. As you can imagine I was not very happy and the fact I had waisted my money to which I will not get refunded for this and my boyfriend who booked a day off to escort me there has now lost a days holiday for no reason. I now have to wait till they can re-arrange another day and pay more money out to travel there and arrange for somebody else to escort me next time. I think that this is disgusting the way I have been treated and the fact that nobody tried to get in touch with me as the dental nurse had been of sick for a while they could of wrote to me. I think I should be entitled to my money back for my waisted journey of a round trip of 26 miles plus my bridge toll for both ways.

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Response from City Health Care Partnership CIC

Dear kezza

I am sorry to hear that on this occasion you were not satisfied with the service received from us. I understand that our Head of Dental Services has since spoken with you to discuss your concerns and to rearrange your appointment.

Your feedback is important to us and thank you for taking the time to post this to us.

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