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"Fantastic paramedics"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

In the early hours of Sunday I tripped over my duvet when I got up to go to the loo. I could not get back up again and was on the floor until my carer arrived in the morning and called an ambulance. Although I was insisting I did not need an ambulance I'm now glad my carer called one anyway. She also called my daughter who arrived before the paramedics, she was able to clean up my elbow, where skin had scraped off and was bleeding, but was reluctant to move me in case I had sustained a fracture due to osteoporosis.

The paramedics, Jo and Caroline, were extremely kind. they  gave me a thorough check  before  lifting me up and redressing the injury to my elbow.They complimented my daughter on her first aid and assured my carer she had done the right thing by calling them.

Jo asked me to make sure I called my GP first thing on Monday, when I did I was amazed that they had already received information from the paramedics. They were so efficient.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 5 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 30/04/2018 at 14:31
Published on Care Opinion at 16:55


Dear Delphinuswm89,

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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