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"Treatment in SAU"

About: The Great Western Hospital

I was driven to SAU having been told by a GP that she had spoken with a surgical registrar about my ongoing problems following surgery on March 20th I was told that they were expecting me and I was to be admitted in order to get seen by the urologist or a member of the urology team this morning,after a long wait which was expected I was seen by a doctor who told me seeing a urologist was not necessary even though I have the most horrendous infection,no blood tests or swabs were done and I was given a prescription for antibiotics and told to go home even though I’ve been taking a prescribed course for a week, I’m in my 80th year and in the last 8 months I have had a triple heart bypass,a radical nephrectomy and 3 weeks ago prostate surgery which has caused no end of problems yet I was sent home last night despite the efforts of a GP who did her very best to get me the help I so badly need,I have lost so much weight that my wife says I’m fading away in front of her eyes and absolutely nothing is being done to help except the promise of appointments being chased up .

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Responses

Response from The Great Western Hospital 6 years ago
The Great Western Hospital
Submitted on 16/04/2018 at 09:38
Published on nhs.uk at 13:06


Thank you for taking the time to tell us about your experience in the Surgical Assessment Unit. We are sorry to hear we did not meet your expectations and that you are having difficulties post-surgery. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031 with full details of your concern.

We hope that you begin to recover soon and return to your former self.

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