"Completely unorganised"

I moved into this area 2 years ago and have only needed to use this surgery in the past year.

I am appalled at how badly run this practice is.

I have had occasion to speak with the practice manager to be told by her that she was not sure on a certain procedure and would get back to me.

That was over a year ago and am still waiting.

Receptionists are badly trained and informed of what procedures are.

Have constantly been seen by locum's or part time doctors who use a room where they can find nothing and spend half the allotted appointed time searching for general information.

On the occasions that I have had to see a nurse, equipment is broken or missing thereby taking up valuable time. At one time I was told by the person in front of me that the booking- in system was not working, so got into the queue to book in by reception.

After 10 mins wait just to book in, I was eventually told by a nurse that I had turned up 10mins late for my appointment.

I was livid as I had arrived in plenty of time..

After words with the receptionist and nurse I was told that if you are late the booking in service doesn't work, so the person in front was obviously late and I didn't realise this was the procedure in place, just a notice above the machine would have prevented me and I am sure many others of this fact.