"Where did the funding comer from?"

About: Good Hope Hospital / General surgery

(as the patient),

I was referred to hospital by my GP back in December, after only one hour of my doctors visit the hospital called me and asked if I could make it in the next day. I was very pleased and surprised at the quick appointment as it was the Christmas period.

They wanted to check the mole on my face wasn't malignant. I was reassured that it would not travel but asked if I would like to have the biopsy over the Christmas period. I decided against this and then waited until May for my appointment.

I was very pleased with how this went and was in and out in the day. The nurses were all very gentle and the surgeon did a great job with only a very small scar that is barely evident.

Before all of this, I had been having a problem with my finger, it had stated to bend and I could not straighten it naturally. I had had a pre-med in November and then heard nothing. One day I received a call saying that there was no funding for this procedure as it was not urgent. Then recently I got a call asking me to come in for another pre-med and I have now been told that they will go through with the operation. I am not sure what happened and where the funding has come from but glad that my finger will be sorted out.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Ron1

Many thanks for posting your kind comments regarding our Trust staff when you were seen over the Chrsitmas period.

Regarding your comments about the funding , if you would like to discuss this further ,please contact Patietnts Service (PALS) on 0121 424 1212.

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