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Feeling uncomfortable

Posted By J876

"Feeling uncomfortable"

About: Child and adolescent mental health (CAMHS)

(as a parent/guardian),

My Daughter had a appointment at Harwood, I come with her every week and wait until she has finished her hour appointment. Everytime I have come,   the receptionist sees me coming in with her and then walks up and down where I'll be sitting and waiting for my daughter. They look at me like I shouldn't be there.

The receptionist has seen me come in with her every week but still looks at me in a way that I'm doing something wrong. It makes me feel uncomfortable but I come to support my daughter. They've even asked me why I'm waiting there!  

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Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 6 years ago
South West London and St George's Mental Health NHS Trust

Submitted on 17/04/2018 at 12:01
Published on Care Opinion at 12:27

Dear J876

My name is Farai and I am the Engagement & Experience Co-ordinator for the Trust.

I am sorry to hear about your experiences when escorting your daughter for her appointment in Harewood House and would like to apologise for any distress that this has caused.

Please be assured I have passed this feedback onto the manager of the service in order for this to be addressed.

If you would like this issue addressed as a formal complaint then please contact the Engagement & Experience Team on 0203 513 6150 or by email to complaints@swlstg.nhs.uk


Kind regards

Farai

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