This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A True 3rd World Experience in A& E - NHS broken"

About: The Royal Liverpool University Hospital / Accident and emergency

On the night of 7th April and early hours of 8th April my wife was taken by ambulance to Liverpool University Hospital's A&E. She had very high blood pressure over 200 and hence major risk of cardiac arrest. What a shocking experience of disorganisation and lack of process. There where 9 trolleys with ambulance crew waiting to hand over people to the hospital unit. We waited 4 hours before being being taken into a cubicle for attention. Some nurses seemed totally overloaded with work actions while others discussed their private life and nights out. My wife who is a retired nurse never did see a Doctor before deciding to leave and seek help elsewhere. A hard working nurse appologised for the lack of action and time wasted without any form of process. She told my wife to see her GP!!

One can read papers and listen to the News but until you have the modern

NHS experience in person, truly an embarrassment to the UK.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Liverpool University Hospital 5 years ago
The Royal Liverpool University Hospital
Submitted on 09/05/2018 at 11:14
Published on nhs.uk at 12:06


Thank you for your comments. We are sorry to hear that you and your wife didn’t have a good experience when visiting our Emergency Department. If you would like to contact the Patient Advice and Liaison Service (PALS), they can investigate your concerns properly. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk

Opinions
Next Response j
Previous Response k