"Hospital referral and other issues"

We've been going to this GP surgery for several years, so I am feeding back not from a one visit experience. The first visit is generally gracious but from there on everything goes downhill. My children have been ill quite often and the GPs refuse to give time to do a proper diagnosis, instead saying its just a cold, no antibiotics, nothing. When pressed on this issue then we were given inhalers in case it was asthma. It was the local pharmacist who really assisted and gave us special cough medicines that worked. Another occasion was for a skin infection. The GP didn't even look and dismissed it and told us it was nothing. Several weeks and months later it was still there and in between the GP prescribed hydro cortisone cream which is both wrong and (we've been told) potentially harmful fro young children if used too frequently. Again it was the pharmacist that came to our aid. For a food allergy which we suspected our child was suffering from we were told "if you know so much then why do you come here ?". One quick look and it was incorrectly diagnosed as eczema, no discussion no second opinion. we were refused allergy tests or hospital referral but few weeks later when our child's condition worsened they did caved into our hospital request but the GP only suggested a blood test which was a waste of time as everything was negative. It was only though our own investigations (we are not medical practitioners) that we found the cause was allergy to milk compounds. We had to refer several hospital appointments for members of the family. My wife had a medical issue which was never diagnosed by the GPs and they continuously dismissed her until she persisted for several months and it was only then that they sent her to a specialist at a hospital which did the proper diagnosis that necessitated a scan and key hole operation. I have requested a scan over a month ago and to this day have not received the promised referral letter. The GPs in the surgery may be experts in their field but they lack basic humility towards those in pain. We have never been rude to people but find ourselves forced to confront them on their level as they simply walk over us. These GPs need to be replaced with GPs who want to be there and who want to help the needy before someone becomes seriously ill through wrong prescriptions or dismissed as "there is nothing wrong with you". My wife's critical surgery is a good example of what they think is "nothing wrong". I hope this review is the start of something better as we are all entitled to basic duty of care.