"Lewisham Hospital Appointmnet System"

About: University Hospital Lewisham / Gynaecology University Hospital Lewisham / Maternity care

(as the patient),

I experienced a miscarriage at 9 weeks and attended the Emergency Pregnancy Unit at Lewisham hospitaland received excellent service especially from Gloria, one of the midwives there.

I'd already received my appointment for my 13 week scan but was told the EPU would cancel this on my behalf

3 weeks later I received a reminder text for the appointment asking me to ring a number to cancel the appointment if I could no longer attend. The woman who answered the phone apparently works for the call centre new appointments and therefore could not cancel the appointment. Her tone was quite brusque and imapatient. Further she also complained to me that this had nothing to with her and I would have to redial another number and that she had complained many times to Women's Health that the wrong number went out on the texts. According to her the texts are sent by a third external party and she has no control of these.

I did phone Women's Health, the woman I spoke to did have decency to apologise for what had happened and said she would log the incident as this was their error and happened "very rarely".

This was very upsetting reminder for me - I received it at work. I've tried very hard to move forward from the miscarriage and this has brought it back. It's particularly disconcerting as I offered at the time of the miscarriage to cancel the scan but was assured this would be taken care of. I also found the woman who initially answered the phone quite rude and seemingly irritated that I had called the requested number.

After this experience, I think Lewisham needs to improve their admin.

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