This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Walk in clinic

Posted By fedupofnhs

"Walk in clinic"

About: Heartlands Hospital

(as a service user),

I was advised to go the the walk in clinic by 111 for a abdominal examination after severe abdominal pains came on from nowhere.  The 111 service was excellent and asked for me to be seen as a priority due to the level of pain I was in.  

The wait was not long and I got to see a GP fairly quickly, but what a waste of time.  I'm not sure if the doctor was inexperienced, uninterested or lacking equipment but they completely misdiagnosed me with a bowel infection and gave me antibiotics without doing any further tests. I went to see a private doctor the following morning and had a scan immediately, the correct diagnosis was a burst ovarian cyst. 

I walked through the A&E department and I would not recommend anyone go there, the wait time was 5 hrs + and there were security men policing the front desk with stab vests on.  The waiting area is small and overcrowded with a lot of drunk/high/ aggressive men etc.  This does not feel like a safe environment for lone females, particularly if you are sick. 

This is also not the first time I've been misdiagnosed by Heartlands and sent home, the standard of investigative medicine is terrible.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jenny Langham, Senior Complaints Manager, Patient Services, Heartlands Hospital 6 years ago
Jenny Langham
Senior Complaints Manager, Patient Services,
Heartlands Hospital

Submitted on 12/04/2018 at 12:42
Published on Care Opinion on 13/04/2018 at 11:09

Dear fedupofnhs,

Thank you for taking the time to post your comments regarding your attendance in the Walk-in-Clinic and the A&E Department at Heartlands Hospital.

I am sorry to have read your comments regarding the service you received in the Walk-in-clinic, having been referred to the service by 111. Although the Walk-in-clinic is on our Heartlands Hospital site, it does not form part of our Trust. It is part of the Badger Group / NHS out of Hours Services Primary Healthcare Services. Their email address is qualityandcompliance@badger.nhs.uk. If you forward your posting to the service, I am sure they will be happy to review your treatment.

If you would be willing to provide further details such as your name, address, date of birth and a contact number for you, as a Trust, we would welcome the opportunity to review your care and treatment in our A&E Department. You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action. If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion Posting.

I will forward your posting to the senior management team for A&E and ask that it is shared with the staff, so that they are aware of your experience.

Once again, thank you for your posting. All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.

Yours sincerely

Jenny Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k