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"Thank you WMUH Early Pregnancy Unit"

About: West Middlesex University Hospital / Maternity

I have now sadly had to use the WMUH EPU twice due to miscarriage. Every member of staff I have met has been absolutely lovely, compassionate, kind and treated me and my husband with respect. I am very grateful for this very responsive service - one that we all hope never to have to use - and how quickly I have been able to access this expert team.

A big thank you to the staff. I can imagine that this is a tough place to work, dealing with a lot of distressed people, and they always make you feel like you are an individual person who matters. The environment is as pleasant as possible.

Suggestions:

1. It looked like you sometimes have older ladies coming down for an emergency gynaecology scan - it would be great if they didn't have to wait in the corridor on a wheelchair as I can't imagine it is pleasant for them. Staff all dealt with it well though.

2. The second time I have used the service I was given some useful written information, which didn't happen the first time. This is really helpful thank you, as it is hard to take everything in.

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Responses

Response from West Middlesex University Hospital 6 years ago
West Middlesex University Hospital
Submitted on 23/04/2018 at 12:22
Published on nhs.uk at 13:07


Thank you very much for your feedback. We are sorry to hear that you needed our help but pleased that you were treated so well in such difficult circumstances. We have passed your feedback on to the teams here. If you would like to discuss any aspect of your care, in confidence, then please get in touch via wmpals@chelwest.nhs.uk / 020 8321 6261.

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