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"When a seriously painful neck becomes a chest..."

I had felt ill and bothered by a persistent cough for almost 6 days. What was more troublesome to me was aching neck muscles . I had found rising off the bed excruciating. This prompted me to call 111 and I felt good about their preparedness to monitor. The 111 nurse rang shortly after my first experience of clear heavy phlegm. That was a relief to see clear evidence of infection. The nurse suggested that I come down to Abingdon MIU at 8.15.

The Doctor took her own history from scratch and quickly made my chest infection the main target. How right she was : an aching neck was hardly a serious risk, but the chest infection was a different matter. Yet two minutes before the examination began the issue uppermost in my mind was the neck pain. The Doctor didn't need to spell it out it was a clear realisation.

From first call to 111, the second call tom111, the call back from the Nurse and the consultation with the Doctor, all went smoothly. I have had six days on antibiotics and my chest is improving. Last serious cough was yesterday. Neck improving with help from anti-inflammatory medication .

I am very grateful to all concerned. They proceeded at a thoroughly professional pace. Text book!!!

Thanks to all.

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Responses

Response from CPSU 6 years ago
CPSU
Submitted on 11/04/2018 at 13:51
Published on nhs.uk at 16:06


Thank you so much for taking the time to leave feedback around the care and treatment you received when seeking help for a chest infection. It is really lovely to read that the process went smoothly for you and that your health is now improving.

Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide.

If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971.

Thank you once again for your feedback

With best wishes

Alexandra Bambury

PALS Officer

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