This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Mental health"

About: Pennine Care NHS Foundation Trust Tameside General Hospital / Accident and emergency

(as a friend),

Have been under the community mental health team for several years. A change in staff resulted in me not seeing anyone for four and a half months and my condition worsened. Calls to my appointed carer where not returned. I presented at A&E tameside as I felt suicidal. They sent me away because I was already under the CMT and refused any medication. A&E/RAID failed to send discharge papers to my GP.

About 8 days later I had a prebooked appt with my GP who knew nothing about me being in a&E. She contacted my CC who said she had attended my home the day before to hand deliver an appointment letter. This was an absolute lie. The postman had brought a letter 1hour before I saw the GP when I Eventually saw the CC asked me what I wanted. I asked for a new CC some regular support and a review of my medication which I felt was not working.

I should mention I have severe me/cfs which is a debilitating illness. Over a week later the CC rang 30 mins before my scheduled follow up appointment to say she wouldn't see me as there was no news on anything. Later that day I rang the CMT crisis number for immediate help. I had become obsessed with suicidal thoughts over the past weeks. They put me through to my CC who called ambulance service who came out. I didn't want to go to A&E and the ambulance people didn't want to take me. Even they knew I wouldn't be helped at A&E. They rang my CC who said I had to go to A&E and not direct to the mental health team. At A&E the cycle was repeated over again and I was sent home in a taxi.

My concern was if I did commit suicide my body would be found by my child when they returned from school. I had lost the judgement of being able to refrain from hurting myself. This was the only reason I had agreed to go to a&E the second time. Three weeks on I have seen a psychiatrist who wanted a blood test before doing anything and to come back in four weeks. When I said I thought I needed more urgent care he became hostile and said I should realise that he had only just met me. I was overwhelmed by then at the thought of having to wait four weeks before any progress. Since then I have tried in vain to find an agency who can offer advocacy or support. Mind only offer this service to residents of Oldham. How do I feel? Desparate, lost and suicidal.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alexia Charnley, Head of PALS, Complaints and Candour, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 6 years ago
Alexia Charnley
Head of PALS, Complaints and Candour, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Manager

Submitted on 13/04/2018 at 14:58
Published on Care Opinion at 14:59


This response is from Tameside and Glossop Integrated Care NHS Foundation Trust, which provides the Emergency Department at Tameside Hospital.

I am very sorry that you have had cause to raise these concerns at what is clearly a difficult time for you. We will ensure that these comments are passed on to Pennine Care PALS and Complaints Team so that these can be reviewed appropriately. We will also share these with our senior team within the Emergency Department for their awareness and discussion with staff. However, if you would like discuss this further or take any alternative action, please don't hesitate to contact the PALS and Complaints Team at the Trust on 0161 922 4466 or via email directly palsandcomplaints@tgh.nhs.uk

Many thanks, Alexia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k