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Green Light Laser procedure on prostate

Posted By shiell

"Green Light Laser procedure on prostate"

About: Queen Margaret Hospital / Urology

(as the patient),

Received the procedureat the end of March and was fitted with a catheter [which I was dreading more than the procedure itself]From the minute I was welcomed at reception until I was  discharged later the same day, I could not have asked for better care and respect .My family were kept updated on my progress as although they were advised it would be later in the afternoon before I would be discharged they decided to wait.

When I returned to have my catheter removed, the male nurse Alan put me at my ease straight away and  the removal was relatively painless. Although the department was short staffed this did not retract from the care and encouragement he gave me .

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 6 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 17/04/2018 at 13:29
Published on Care Opinion at 15:27

picture of Siobhan Mcilroy

Thank you for taking the time to post your comments on Care Opinion. I am pleased to hear that Alan helped to put you at ease and you were happy with the care and encouragement he gave you. I will ensure Alan receives your feedback. Siobhan McIlroy, Senior Charge Nurse.

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Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 24/04/2018 at 13:43
Published on Care Opinion at 13:59

picture of Nola Cassidy


Dear Shiell

Thank you for taking the time to post feedback on Care Opinion, it is reassuring to see that you were treated with respect and you could not have asked for better care, I am also pleased to see that we were able to keep your family updated on your progress too. I see you continued to have a positive experience with your continued care and Siobhan has thanked you for your comments. I will also share your comments with the team.

Kind Regards

Nola

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