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Excellent care from Audiology

Story from nhs.uk

"Excellent care from Audiology"

About: Royal Berkshire Hospital

The care from Audiology at Berkshire Healthcare NHS has been excellent from the very start, which was in 2017. One example is my session on 5 April 2018 with the clinician. Great care was taken to understand my needs and very specific technology resources were pointed out to me. A whole range of matters were addressed in the session. On a previous session I mentioned that my tinnitus was worse at the end of the day when I was more tired. It was suggested that I tell my GP about this. As a result I was sent for a blood test, where it was identified that my gut is not absorbing Vitamin B12, so I am now on regular injections, which is making a real difference.

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Responses

Response from Royal Berkshire Hospital 6 years ago
Royal Berkshire Hospital

Submitted on 10/04/2018 at 14:04
Published on nhs.uk at 15:07

Thank you for your positive feedback of the Royal Berkshire Hospital Audiology Service (which is run by the Royal Berkshire NHS Foundation Trust).

We’re pleased to hear that you’ve experienced an excellent service across your visits and that we addressed your specific needs in a comprehensive way. The team are committed to providing the very best care and in going that extra mile so they will be delighted by this feedback.

It is good to see patients benefiting from the experience of the team – in picking up your subtle symptoms and suggesting a visit to the GP.

We’re pleased to see that a diagnosis has been made and that you are doing well.

Thank you once again for your feedback.

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