"Doctors and nursing staff good,..."

About: Queen Charlotte's Hospital

What I liked

On my first visit, I was seen early (!) by a very attentive consultant. Nurses were extremely friendly!

On my second visit, doctor (different) one was also very keen to help)

What could be improved

On my second visit, I was seen 45 minutes after my appointment time, by a different doctor as the one I was meant to see hadn't turned up!

On both visits, the reception staff were unhelpful, rude, and didn't seem to care about patient service.

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Story from NHS Choices

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