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Very good hospital

Story from nhs.uk

"Very good hospital"

About: Shirley Oaks Hospital

The staff were friendly and welcoming , all information needed was given , apart from when I did a blood test I asked at the appointment desk how and when I would get the result and I was told that I need to book an appointment to see the doctor. That was misleading.

I did not have to wait long to be seen, I was relaxed while I was in the waiting room.

Whenever I visit Croyodon University hospital I am always very anxious and scared not sure why.

I wish I could go to this hospital for all my appointments.

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Responses

Response from Shirley Oaks Hospital 6 years ago
Shirley Oaks Hospital

Submitted on 10/04/2018 at 19:27
Published on nhs.uk at 20:06

Hello,

Thank you for your review & we are pleased you felt welcomed and relaxed during your visit to Shirley Oaks.

With regards to the blood test results it is usual practice for a patient to have a follow-up appointment booked to discuss the results, unless the consultant has agreed to write to the patient direct with the blood test results. We are sorry you felt this information was misleading and if you have any further queries regarding this matter please do not hesitate to contact us on 0208 655 5500 and ask for the ED’s Office. Kind regards BMI Shirley Oaks Hospital

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