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Care Opinion

Getting through nightmare

Story from nhs.uk

"Getting through nightmare"

About: Norfolk & Norwich University Hospital / Dermatology

Trying to get through to cancel an appointment took me hours. It’s no wonder people don’t bother and just don’t turn up for appointments.

Staff unhelpful questioning why I couldn’t make the appointment. Wouldn’t just accept that I couldn’t get there. Unable to give alternative appointment.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 19/04/2018 at 11:09
Published on Care Opinion at 12:34

Dear Patient

I am sorry to read the difficulties you experienced contacting the department to cancel your appointment. I will share this with senior staff in the hospital. Should you encounter any further difficulties please contact the Patient Advice and Liaison Service at pals@nnuh.nhs.uk and we will be pleased to assist.

With kind regards

Sarah Eastwood, PALS Manager

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