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"Robot AssistedLAP Cytoprostatectomy and Ileal..."

About: Queen Alexandra Hospital / Urology

I was admitted on the 23 Mar 18 and discharged on the 28 Mar having had the above procedure. My experience throughout has been exceptional, repeating experiences received during the 9 months since being diagnosed with bladder cancer. Post op on the 23rd was in surgical high care where both day and night staff ensured I was cared for, pain management was excellent and the whole culture was one of support including involvement of me. This was also part of theEnhanced Recovery Programme, to get me mobile soonest: this worked well. The daily Consultant led rounds were very inclusive, positive and gave me enormous confidence regarding movement, STOMA management. Moved to D3 where equally well cared for, although obviously less staff, helped that I was mobile. Now at home for next phase of recovery. Thank you all so, so much for my new beginning. Warmest Regards Colin Welborn.

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Response from Kathy Parker, PALS & Complaints Coordinator, Portsmouth Hospitals NHS Trust 6 years ago
Kathy Parker
PALS & Complaints Coordinator,
Portsmouth Hospitals NHS Trust
Submitted on 05/04/2018 at 09:02
Published on Care Opinion at 12:39


Dear Colin

Thank you very much for sharing your exceptional experiences with us we are delighted to hear your care was excellent and gave you confidence in your own management of your care. I hope your next phase goes well and wish you all the very best.

I will be happy to pass your praises to the Teams and I am sure they will be delighted to know that you have shared your experience of their great care.

With kindest regards

Kathy

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