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"Disjointed treatment after suffering palpitations."

About: East Kent Hospitals University NHS Foundation Trust

(as a service user),

My grandson attended Kent and Canterbury, after seeing doctor was transferred to William Harvey. Doctors said his heart was racing but it couldn’t be monitored because no beds were available ( he did explain it may be genetic, his Mother has cardiomyopathy and he had been waiting for tests).

He then phoned 101 who were very helpful and made an appointment for 5pm with a doctor in Canterbury, who reassured him and said Kings College Hospital would be notified. But he was then told if he wanted medication he would have to drive to Hospital in Margate (a 36 mile round trip). Baring in mind he is unwell, frightened and also suffers with BPD I think his treatment so far is not satisfactory.

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Responses

Response from East Kent Hospitals University NHS Foundation Trust 5 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 15/05/2018 at 17:02
Published on nhs.uk at 18:06


We are really sorry to hear your grandson did not have a good experience during his attendances at Kent and Canterbury hospital and the William Harvey hospital. We would like to be able to get further information from you so that we can undertake a thorough investigation in order to improve our services. We would therefore be grateful if you could please contact the PALS team. You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145 or 01227 864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks

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