"Breaking through the defence barrier"

My Daughter is in the medical profession herself and would never treat her patients the way she is treated whenever she calls the surgery for her children or herself. She should not have to discuss her private symptoms or reason for asking for an apt with anyone but the GP. After all receptionists ar NOT medically trained and therefore should not be making decisions as to the necessity of an appt with the GP! Not only does she have to contend with trying to get through to you sometimes up to 40 plus times but can rarely get an appt when it is needed. She has no complaints about the GP's and in fact has always said how good they are. It the receptionist that are the problem!!

I notice that all your reviews apart from one are 5* but also notice that you only have 7 reviews listed. This makes the surgery look good but I don't feel that it is an accurate guage for patients to make an informed descision about their choice of surgery when moving to the area. I have to ask myself why so few reviews when you are an established surgery of many years? The attitude of the receptionists is wholly unacceptable and needs looking into. I fully appreciate that you get patients who are constantly coming to the surgery unescessarily but the way genuine patients are treated is appalling and absolutely unacceptable!