"Didn't feel cared for at Manchester Royal"

About: Manchester Royal Infirmary / Accident and emergency

(as the patient),

I telephoned NHS Direct due to vomitting and pains in my abdomen. I was told to go to A&E.

I was seen by a nurse who wanted to do bloods and a urine sample. They needed to make sure I wasn't pregnant.

I was told to go round to the walk in centre. After waiting over an hour I was seen by a nurse who was dismissive of me. She had "dip sticked" my urine. Examined me and said I had a kidney infection "and that's why the pain is down one side". The pain is down both sides and she could see this when she examined me but dismissed it.

She prescribed me "pregnancy friendly" antibiotics and said I had pregnancy symptoms so she could not rule out pregnancy. She did not take any blood samples.

She had thrown away my urine sample and needed a new one to send to the lab but I had only just give the sample so I couldn't do another yet. I had a sample which I had done before I came to A & E, they kept asking for fresh samples. She told me to take this to my doctors for them to send to the lab. She said it would be "good practice" for them to do so.

My doctors took blood samples and sent the urine sample to the lab. No infection at all was found. A few days later they tested another sample, no infection was found. I was prescribed antibiotics for a kidney infection I didnt have.

I'm still in pain and it is still too early for a pregnancy test. I feel sometimes hospitals don't care about their patients.

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Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS choices Website. It is difficult to respond to specific concerns but your experience of the behaviour of the nurse and the subsequent resulting treatment will be fed back to the staff and you can be assured we will take your concerns seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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