"Undervaluing Elderly Patients and Their Quality..."

We attended our appointment after many months of waiting and initially attending various other opticians / clinics. We were redirected to the hospital for a final comprehensive solution as eyesight was now almost very low with a simple cataract operation to restore eyesight.

However, our testing phase was abruptly stopped after a few minutes and we were asked to go home, and the opportunity to have a simple cataract operation to restore eyesight and a basic quality of life was denied.

The hospital did not deem it worthy to offer a basic cataract operation due to the elderly nature of the patient with their illness history, as it was too uncomfortable for them to put them under an aneasthetic - the clinic preferred easy straightforward patients where no time or effort was required.

We were appalled by the nature with which they treated an elderly patient.

It is obvious that they are applying a cost benefit ratio to patients, and ignoring their needs. These same elderly patients and their families worked all their lives so their basic needs could be provided in older age but it is now obvious that this was a false promise.

Very unhappy and disappointed.