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A superb service

Story from nhs.uk

"A superb service"

About: Hertfordshire & Essex Hospital

I visited last week because, following a fall at home, I was concerned that I may have fractured my foot.

The lady on reception was very nice and I was quickly seen by a very personable nurse who carefully examined my foot before sending me to X-ray where I was seen by a very pleasant lady who took the necessary X-rays and emailed then back to the nurse who had seen me first who then promptly confirmed that I appeared to have no breaks but advised me to return should I continue to have concerns.

The whole process was very reassuring and took no longer than an hour.

Very impressed.

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Responses

Response from Hertfordshire & Essex Hospital 6 years ago
Hertfordshire & Essex Hospital

Submitted on 03/04/2018 at 10:08
Published on nhs.uk on 04/04/2018 at 03:36

Dear Sir/Madam

Thank you for taking the time to provide your feedback. We value feedback from our patients and carers as it enables us to improve the services we provide.

We're very pleased to hear that you were seen to quickly and had a pleasant experience of the hospital.

I will ensure your comments are shared with the Minor Injuries Unit.

If you have any future queries, concerns or compliments, please do not hesitate to contact me on any of the following emails or telephone numbers.

With thanks again.

Niki Roberts

Patient Experience Administrator

complaints.hchs@nhs.net/pals.hchs@nhs.net

01707 388 164/0800 011 6113

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