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Invasive Procedure.

Story from nhs.uk

"Invasive Procedure."

About: Pontefract General Infirmary

I attended Pontefract Hospital on 29/03/2018 for a Gastroscopy and Colonoscopy procedure.

I was extremely apprehensive and concerned about this invasive procedure as I had been advised it was painful and had certain risks.

My choice of hospital was Dewsbury, close to where I live but I was offered an appointment at Pontefract so had to travel some distance for an 08:15 appointment.

Whilst these procedures are by nature, to say the least uncomfortable, Pontefract is definitely the place to have it done. The staff and Doctors showed complete professionalism in my treatment and for my dignity. Everything was explained along the way with confidence and reassurance.

When I had a panic during the Gastroscopy, the calm reassuring attitude of the staff enabled me to become calm and controlled.

The whole department are a credit to the hospital and the NHS at a time when the NHS are receiving a lot of criticism.

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Responses

Response from Pontefract General Infirmary 6 years ago
Pontefract General Infirmary

Submitted on 06/04/2018 at 06:48
Published on nhs.uk at 10:06

Thank you for taking the time to post your comments regarding your experience of using our services.

I can fully appreciate how apprehensive you must have been feeling however, I encouraged to read of your positive experience and that staff completely respected your dignity.

Staff strive to provide a high quality service and it is clear from your posting that was definitely your experience.

I will pass on your lovely comments to the staff involved.

Thank you again and I wish you a speedy recovery.

Kind regards

Clare Blackburn

Patient Liaison Improvement Lead

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